Customer Support

Auto-Draft Ticket Replies

Generate accurate, on-brand support replies using your knowledge base. Your team reviews and sends, never creates from scratch.

How it works

Up and running in four steps

Connect your help center, internal wikis, and resolved ticket history. Ejento indexes and chunks the content for accurate retrieval.

Set tone, escalation rules, and topic boundaries. Define when the agent should hand off to a human agent automatically.

Connect to Zendesk, Intercom, or Freshdesk. The agent drafts replies inline. Your team reviews and sends with one click.

Track ticket deflection rate, CSAT correlation, and first-response time. Continuously refine with real conversation data.

Why Ejento

Every agent, every inference call, every log entry stays inside your VPC. Your data never touches shared infrastructure.

Ejento is independently audited and certified. RBAC, audit logs, and PII redaction are engineered in — not bolted on.

Run Claude, GPT-4, Gemini, or open-source models. Switch models per agent without changing your workflows.

Book a session with our team and we'll show you exactly how to implement this use case for your organization.